What image comes to mind when you think of a bank? Is it one of towering skyscrapers and gleaming marble? Here in Edinburgh, TSB bucks that trend. TSB is headquartered in a rather unassuming yet elegant stone building, Henry Duncan House, nestled on the historic George Street. Don’t let the simple exterior fool you, though. TSB boasts a rich history, deeply interwoven with the fabric of British banking. Born in 2013 from the restructuring of Lloyds Banking Group, TSB traces its roots back to a time long before the digital age. This bank has seen it all, from the rise of ATMs to the advent of online banking. That journey, however, hasn’t been without its bumps. Remember the massive IT hiccup of 2018? A migration to a new banking platform left TSB reeling, with millions of customers locked out of their accounts. It was a stark reminder of our reliance on technology. Despite that setback, TSB has persevered. It continues to serve millions across the UK, clinging to its commitment to that distinctly British brand of “local banking.”
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Step through the grand wooden doors of the Central House of the Workers of Art, and you’ll be transported to