Ever wondered about the secrets within those walls? Right here we are at Sogo Grand Hotel. It is more than just a place to stay. It is a unique part of Manila’s hospitality scene.
Hotel Sogo began in 1992. Two people joined forces to create a better, affordable lodging option. One founder had 20 years of experience in the motel industry. The other was a commercial developer. They both had big plans for Hotel Sogo.
In February 1993, the first Hotel Sogo opened. Its main goal was to provide excellent service. Cleanliness, innovation, efficiency, courtesy, discipline and teamwork were key. These values still guide Hotel Sogo today.
When you enter any Hotel Sogo, you will see something special. Staff offer a traditional Japanese bow. This shows the high level of courtesy here. The lobbies are spacious. You can enjoy in-house movies and music in every branch of Hotel Sogo.
Hotel Sogo is always finding new ways to improve. They introduced a 24/7 SMS center. Guests can text their concerns and get help quickly. This ensures great service at any Hotel Sogo branch.
The first Hotel Sogo branch opened near Monumento LRT Station. That was in February 1993. Since then, Hotel Sogo has grown. Today, there are 39 branches across the country. And there are plans to expand into other Asian countries.
Hotel Sogo also cares about its employees. The SOGO Training Academy provides training. Staff learn technical and management skills. They also learn core values. These include integrity, compassion and respect.
Hotel Sogo gives back to the community. SORop or SOGO Relief Operations helps during disasters. The hotel provides linens, pillows, towels and groceries to those in need. Hotel Sogo is recognized for its commitment to employees.
Innovation is a hallmark of Hotel Sogo. At one point, waiters used hoverboards for food delivery. This was an industry first. In 2019, Hotel Sogo launched a new, simpler design for all locations.
The name Sogo means harmony. It reflects the hotel’s Japanese theme. Hotel Sogo brought many innovations to the Philippines. These include free Wi-Fi and a 24/7 call center. These changes improved the hospitality industry.
So, next time you see a Hotel Sogo remember its history. It started with a vision. It is now a leading hotel chain known for its service and innovation.