“A healing hospital.” Does that sound like an oxymoron? Welcome to Bellevue Medical Center. It stands proudly in the serene valley of Qanater Zbaideh. The Bellevue Medical Center overlooks the beautiful Roman ruins. It sits between Mansourieh and Hazmieh in Mount Lebanon.
Bellevue Medical Center is not just any hospital. It’s a premier medical institution with 130 beds. Bellevue Medical Center was established in 2009. It distinguishes itself through accreditations and a clear mission. The Lebanese Ministry of Public Health accredited it. It earned the Joint Commission International Gold seal. Planetree International certified it Gold for person-centered care.
The mission of Bellevue Medical Center is clear. They offer high-quality healthcare with love and compassion. They foster an environment of excellence and healing. Person-centeredness and continuous growth are their priorities. The vision is to be a leading healthcare organization. They aim to provide compassionate and patient-centered care. This care should be delivered in a safe and state-of-the-art facility.
Just 15 minutes from Downtown Beirut, Bellevue Medical Center is surrounded by greenery. This nurturing environment contributes to the patients’ well-being. It promotes a positive healing experience for both short-term and long-term visits.
Bellevue Medical Center offers a spectrum of medical services. They provide advanced treatment care solutions. These span several departments and specialties. Their facilities are world-class and outfitted with top-notch medical equipment. The highly trained staff offers standards of care. These standards are unequaled in Lebanon and the region.
Bellevue Medical Center earned Joint Commission International Accreditation just three years after opening. At the time, it was one of only three Lebanese hospitals to meet the rigorous JCI standards. Patient satisfaction exceeded 90%. Patient safety and infection control indicators were consistently best in class. The hospital earned a reputation as a hospital and employer of choice.
Bellevue Medical Center considers accreditations and certifications the best learning methodologies. Person-Centered Care Certification helps to train staff. It builds the culture quickly.
Bellevue Medical Center was the first hospital in Lebanon to introduce shared medical records. They also implemented open visitation and bedside shift reports.
Family caregivers are formally enlisted as Care Partners. Generalized visiting hours were eliminated. This better accommodates families’ needs. Care partners’ names are posted. They are included in patient education and discharge planning more intentionally.
Nurses’ shift-to-shift report was relocated to the bedside. Patients now have real-time access to their medical records while in the hospital.
Bellevue Medical Center consults its Patient and Family Advisory Council. The council helps them understand patient needs. Patient feedback pushed them to do more. It helped staff embrace changes. They implemented changes because it is what their patients want.
Introducing these person-centered practices had far-reaching effects. Patients quickly began commenting about how their experience differed from other hospitals. Family members reported feeling more confident in their caregiving role. Patients and families began speaking up more. They communicated their preferences and concerns. They asked questions and corrected misinformation. Patient safety and quality got even better. Staff accepted greater accountability for communicating effectively.
Despite a challenging economic environment, Bellevue Medical Center has thrived. Leaders attribute this to the adoption of Planetree. The hospital’s reputation for providing best in class patient experience has attracted patients. In recent years, Bellevue Medical Center has experienced a surge in demand. This surge occurs during the peak of the touristic season of Lebanon.
Bellevue Medical Center developed a customized screening tool. This tool vets candidates for their fit with the Bellevue culture. Bellevue is uncompromising. They seek staff who possess technical skills. They also require kindness, customer service, and teamwork.