“Is it possible for a company to be a great place to work for seven years straight?” Teleperformance in the Philippines has achieved just that. It’s not magic, but a testament to their dedication to employees. Teleperformance first opened its doors in the Philippines in 1996. It has since blossomed into a major employer, with over 60,000 employees across 27 locations. They aren’t just about numbers though. Teleperformance focuses on creating a positive and supportive work environment.
Teleperformance has consistently earned the Great Place to Work® certification for seven consecutive years. In 2024, over 40,000 employees responded to the survey. A remarkable 88% affirmed that Teleperformance provides a physically safe work environment. Another 86% agreed they are treated fairly, regardless of sexual orientation. They also confirmed they receive the resources they need to perform their jobs effectively. Teleperformance’s commitment to its employees goes beyond standard workplace practices. They have implemented programs like TP Pride and TP Women. These programs offer initiatives such as year-round Virtual Kwentuhan sessions. These sessions focus on gender equality and empowerment. Project Echo provides hands-on experience to students from the De La Salle-College of Saint Benilde’s School of Deaf Education and Applied Studies.
Teleperformance also prioritizes employee development through continuous learning opportunities. They offer various upskilling courses. These include programs on communication, people management, and coaching. Teleperformance understands that investing in their employees is investing in their own success. But it’s not all work and no play at Teleperformance. In 2024, they celebrated their seventh Great Place to Work recertification with a series of events called “Magnificent 7.” The popular Filipino band Lola Amour performed live for employees. There were also performances by talented Teleperformance employees themselves.
Teleperformance’s dedication to its employees has earned them numerous accolades. They were honored by the Philippine Business Coalition for Women Empowerment for completing the Gender Equality Assessment, Results, and Strategies (GEARS) tool. They also participated in ASEAN-wide gender equality case studies. Their contributions to diversity, equity, and inclusion have not gone unnoticed. Teleperformance’s success story is a clear demonstration that prioritizing employee well-being leads to both a happy workforce and a thriving business.