Britannia Point

“It’s been really really difficult” Marta sighed. This is Britannia Point in Colliers Wood. She’s lived here for years. She’s not alone. Many residents share her frustration with Britannia Point. Problems started the day they moved in. Broken lifts. Leaks. Smashed windows. Stolen parcels. Marta paid £1450 a month. She expected better. One month ago a window cracked. Glass rained onto the pavement. Some said a bird did it. Marta knew better. Years of wear and tear. Structural issues. The building is cracking up. For over two months during the pandemic no lifts worked. A major leak in 2018 took three months to fix. Acorn Group the then managers only acted when residents threatened to withhold rent. Criterion Capital took over. They ignored complaints. Lucas Lemos moved in a year ago. Rent was low. The apartment was stylish. Things turned sour quickly. Lifts broke monthly. Endless bureaucracy. After the window incident Lucas’s rent increased. The whole building was surrounded by scaffolding. He was evicted. He considered the eviction a relief. He couldn’t understand the rent increase given the problems. Marta is moving to Greenwich. Parcel thefts were the final straw. Parcels disappeared. One worth over £100 vanished. She reported it in May. She heard nothing. Britannia Point. A building with a troubled history. A place where residents feel abandoned. Their stories serve as a cautionary tale. A reminder that appearances can be deceiving. A testament to the importance of responsible building management and resident communication.