“Your health matters here.” That is likely the motto of Kincora Doctors Surgery.
Kincora Doctors Surgery is located at 134 Coldharbour Lane in Hayes, Middlesex. It provides essential medical services to the local community. Let’s dive deeper into what makes this surgery tick.
Kincora Doctors Surgery delivers General Medical Services. They have a contract with NHS England. The surgery caters to a patient population of about 3,200. It is part of the Hayes and Harlington Collaborative, a wider network of GP practices.
The practice is open from 8 am to 6.30 pm Monday to Friday. They offer various appointment types. These include same-day bookings, telephone consultations, and advance appointments. Extended access is available through the primary care network. This provides late evening and weekend appointments. Out-of-hours services are handled by NHS 111.
The ethnic makeup of the practice area is diverse. 42% of patients are Asian. 37% are White. 13% are Black. 4% are Mixed. And 4% are classified as Other. The age distribution closely mirrors local and national averages. More male patients are registered compared to females.
The team at Kincora Doctors Surgery includes four GPs and two nurses. They are supported by reception and administration staff. Currently, there is no permanent practice manager. The senior administrator is being supported to carry out this role.
Interestingly, the Office for Health Improvement and Disparities indicates that deprivation within the practice population is in the fourth lowest decile. A lower decile indicates a more deprived population.
Inspections play a crucial role in ensuring quality. A comprehensive inspection in November 2023 rated Kincora Doctors Surgery as “requires improvement” overall. While the surgery was rated good for being effective and caring, it required improvement in safety, responsiveness, and leadership.
Specifically, the inspection highlighted shortfalls in medicine monitoring, health and safety monitoring, and incident management. The 2023 National GP Patient Survey results showed that patient access was below the national average.
However, the inspection also noted positive aspects. Patients receive effective care and treatment. Staff treat patients with kindness and respect. They involve patients in decisions about their care.
To ensure continuous improvement, Kincora Doctors Surgery must address the identified issues. This includes ensuring patient safety and establishing effective governance systems. The provider should also ensure all non-clinical staff receive appropriate safeguarding training.
You can contact Kincora Doctors Surgery at 020 8813 5346. They also provide a list of local numbers for advice and support. These include Age Concern, Childline, and Quit Smoking Line.
Kincora Doctors Surgery remains a vital healthcare provider for the Hayes community. Despite facing challenges, it strives to deliver quality care and improve its services.