“Need to improve NHS services?” That’s a question patients visiting Mountwood Surgery might consider. Mountwood Surgery is located on Rickmansworth Road in Northwood Middlesex. It provides crucial medical services to the community.
Mountwood Surgery stands as a testament to the evolving landscape of healthcare. The Friends & Family Test offers a platform for patients to provide feedback. This feedback helps improve NHS services. It’s an anonymous way to share views after receiving care or treatment at Mountwood Surgery.
You can comment on what went well. You can also suggest improvements. This covers everything from prescriptions to online services. Even interactions with staff or consultations can be reviewed. Mountwood Surgery values this input for service enhancement. Feedback doesn’t have to be immediate. Reflection over time is welcomed after treatment at Mountwood Surgery.
Important changes were implemented at Mountwood Surgery. These changes started on Monday October 21st. Urgent appointments now require a phone call to 01923 828488. This applies during specific hours. Call between 8 am and 11 am in the mornings. The same applies between 2 pm and 5 pm in the afternoons. Outside these hours, alternative support options are provided. These include local pharmacies and the 111 service. These measures ensure safe working conditions for both staff and patients at Mountwood Surgery. The intense pressure on general practice is being addressed. Adequate time for patient management is essential. This is in line with BMA guidance.
To further manage demand, PATCHS is used at Mountwood Surgery. This online form system remains open throughout the day. Appointment slots are staggered. They are released at intervals to provide fairer access for all patients. The number of slots remains limited based on capacity. PATCHS is for non-urgent issues only. It is not for prescription requests or queries. If you cannot access PATCHS, contact Reception at 01923 828488. This extension of access to PATCHS aims to reduce patient frustration. Constructive comments about these changes can be sent to MountwoodPPG@gmail.com.
Face masks are no longer mandatory at Mountwood Surgery. However, if you are infectious, wearing a mask is recommended. This protects other patients. You must provide your own mask. These items are no longer provided free by the NHS.
The core hours for Mountwood Surgery are 8 am to 6:30 pm. This is Monday to Friday excluding bank holidays. During these hours, the Reception door is open. Telephone calls to Mountwood Surgery during core hours are triaged. Patients may be asked to call back if the call is not urgent. Patients are directed to contact 111 or 999 for medical emergencies.
In September 2024, Mountwood Surgery handled significant call volumes. The surgery received 7561 calls. It made 5004 calls out. The average wait time was approximately 3 minutes 55 seconds. The surgery apologizes for any difficulty getting through. This is due to the high volume of calls. For non-urgent health issues, consider advice from the NHS app, NHS website, your local pharmacy, or telephone 111.
Under the new NHS Pharmacy First Scheme, you can visit a Pharmacist. This allows you to receive advice and treatment for some simple illnesses. It’s an alternative to visiting your Doctor. This helps patients access quicker and more convenient care. It includes the supply of appropriate medicines for minor illness. Mountwood Surgery continues to adapt to meet the evolving needs of its patients. It is committed to providing accessible and safe healthcare.