Does justice have a face? Here at The Prime Court, it certainly has a presence. It is a presence felt throughout Riyadh. The Prime Court stands as a testament to Saudi Arabia’s commitment to upholding the law. It also embodies the principles of fairness and equity.
The Ministry of Justice oversees The Prime Court. It ensures the regulation of judicial services here. The ministry’s work focuses on preserving people’s rights. It also establishes justice among all. Values and ethics of judicial work are held high. The ministry enhances the performance of the judicial system. It organizes court affairs and provides necessary equipment. Qualified staff are supplied to The Prime Court.
Established in 1962, the Ministry of Justice began its duties in 1970. Mohammed Bin Ali al-Harkhan was the first Minister of Justice. The ministry has not been merged, abolished, or renamed since its start. The headquarters are in Riyadh. The Prime Court benefits from this central management.
The Ministry of Justice logo reflects national identity and values. It features two swords and a palm tree. These are part of the national emblem. The name of Saudi Arabia is written in Thuluth script. A book represents the Quran and Sunnah. A scale symbolizes justice. Three steps represent the three court levels. These are the court of first instance, the court of appeal, and the supreme court.
Under Saudi Vision 2030, the Ministry of Justice set thirteen strategic goals. These goals enhance the operational efficiency of the judicial organization. They improve the experience for those who benefit from The Prime Court. The ministry also supports digital transformation. It strengthens enforcement and documentation.
The principle of justice dates back before Saudi Arabia’s unification. King Abdulaziz Bin Abdulrahman Al Saud ordered the opening of courts in all areas. The establishment of a single judiciary presidency in Makkah in 1926 was key. It was the foundation for the judiciary in the Kingdom. The Prime Court continues this legacy today.
The Ministry of Justice faced challenges with visitor traffic. Many visitors gathered at the entrance and waiting areas. They needed to control waiting times. They also wanted to adhere to social distancing guidelines. Wavetec solutions were deployed. These included ticket dispensing machines and counter display screens. Customer feedback tablets were also implemented. Web-based calling software was used. Digital signage was installed to inform visitors.
Visitors now take a ticket from a kiosk at the entrance of The Prime Court. The kiosk has various categories to choose from. Visitors wait in the waiting area. They watch instructional videos. When their turn comes, their ticket number is displayed. After service, visitors can leave feedback on a tablet.
These solutions have many benefits for The Prime Court. They enable social distancing and reduce wait times. Service times are optimized. The system is easy to use. Visitor experiences are satisfactory. The solutions are contactless and scalable. There is greater operational flexibility. Employee productivity has increased. The Prime Court operates more efficiently as a result.