Imagine a place where you can borrow not just books, but also a football-shaped cake tin for the European Championship 2024. That is the Zentralbibliothek im KAP1. It is more than just a library. It’s a community hub right by the main train station.
The Zentralbibliothek im KAP1 opened in November 2021 after three years of construction. This modern library spans two floors. Its 8000 square meters invite everyone to learn, browse and linger. It aims to meet all visitor needs with self-services and the latest tech.
Digital services are a big deal here. From 2020 to 2023, the library added new tech with state funding. This makes visiting the library fun. It also improves customer service, as opening hours are longer. All these changes fit into the library’s digital plan.
Back in 2019, experts helped plan these digital upgrades. They wanted to boost self-services. They also planned to extend service-free hours. They hoped for one million visitors a year. They have met and exceeded that goal.
Even without staff, visitors should have a great experience at the Zentralbibliothek im KAP1. This meant changing internal setups. It also meant getting new tech. The library wanted to be a place for digital fun. Visitors expect free WiFi and easy payment. They also want digital tools that make the library special.
What does this look like in practice? The Zentralbibliothek im KAP1 has digitized its complaint system. It uses a chatbot and ticketing system. A humanoid robot named Pepper helps visitors and the library has developed its own app. The app helps visitors navigate. It also shares event info.
The Zentralbibliothek im KAP1 uses a ticketing system. This has improved how they handle customer questions. Before, questions came in all ways. Now, a hotline manages calls and emails. If needed, they turn inquiries into tickets. The hotline is staffed during all service hours. This makes sure someone is always there to help.
“Frag D\u00fcsseldorf” is the library’s chatbot. It answers many questions. Library staff feed it questions and answers. They also update it with new info. The chatbot is part of the Stadtb\u00fcchereien D\u00fcsseldorf app. The staff is always working to improve it.
Hublets are available. These tablets let visitors use library resources on site. Visitors can borrow a tablet with their library card. They can then use the library’s digital resources. The Zentralbibliothek im KAP1 also has a room reservation system. People can book event spaces online.
The Zentralbibliothek im KAP1 uses Miradore. This manages all library devices. It keeps systems and apps up to date. It also makes device management easier.
Pepper is more than a robot. It is a draw for the public and changes how people see libraries. Pepper shows off digital change. It is especially popular with children.
The library app is key to its digital plan. It focuses on being useful in the library space. It helps people find books and rooms. It also connects people. The app uses augmented reality. This adds info to what you see on your phone. Arrows guide you. Animations pop up in different spots.
The Zentralbibliothek im KAP1 also has a music library. It offers a wide range of music. There are CDs, DVDs and videos. You can also find sheet music and books about music. The library has listening stations to enjoy music. There is even a music studio with a grand piano. The LibraryLab studio has tools to edit audio.
The Zentralbibliothek im KAP1 is always changing. It embraces new tech. It also listens to what visitors want. It is a place for everyone to learn and connect.